Due to the intimate nature of our products and our strict health policies, we do not accept returns for underwear, swimwear and wrestling singlets. This is to ensure that all customers can confidently enjoy brand new products.
Please choose wisely, as we do not offer refunds for change of mind. We will, however, exchange activewear, shorts and harnesses for another product or store credit provided we are notified within 14 days of the purchase date. Any requests to exchange clothing outside of this timeframe will be dealt with at our discretion.
To make an exchange or to claim a store credit, you must return the item to us in an unused and unworn condition, at your own expense. We recommend using tracked shipping. In case of a loss of the package, you will have corresponding proof over the consignment.
We do, however, take full responsibility for any errors in fulfilment (ie. incorrect size, item, quantity, or style). In this instance, please contact firstname.lastname@example.org immediately for assistance. Please provide us with your order number, a photo of the contents of your order, and a photo of the included packing slip. We ask that you contact us within 10 days of the delivery receipt in order to assure a timely resolution. Notifications received after 60 days of the order being delivered will be dealt with at our discretion.