SHIPPING

All Australian and international deliveries are dispatched from Melbourne, Australia within 48 hours from the time the order is placed, taking into consideration weekends and public holidays. For example, if an order is placed on a Friday afternoon, it will most likely be dispatched on the following Monday.

AUSTRALIAN ORDERS

Australian Postage Costs

Project Claude is happy to offer FREE standard delivery to all Australian domestic orders on or over AUD$100. For all Australian domestic orders under AUD$100  the standard and express shipping rates will be calculated live based on the weight and postcode of your order. 

Australian Postage Times

Standard delivery takes 3-6 business days.

Express delivery is next day delivery in metro areas and 2-3 business days for all other areas.

*Please note some delays may occur. For information on current domestic shipping delays or disruptions please visit: Australia Post Domestic Delivery Times 

Domestic Online Tracking

Online tracking is available for all Australian orders. Please check your email for the online tracking number after your order is placed.

 

US ORDERS

US Postage Costs

Project Claude is happy to offer FREE standard delivery to all US orders on or over USD$100. For all US orders under USD$100 the standard and express shipping rates will be calculated live based on the weight and postcode of your delivery address. 

All Express US deliveries will be sent with DHL Express and rates will be calculated live based on the weight and postcode of your order. 

US Postage Times

Standard shipping takes 7-14 business days.

Express is 3-5 business days.

US Standard Shipping orders may be delayed by up to 7 days in addition to standard shipping times as advised by Australia Post

US Express Shipping orders may be delayed between 1-5 days in addition to standard shipping times as advised by DHL Express

Online Tracking - USA

Online tracking is available for all US orders. Please check your email for the online tracking number after your order is placed.

Standard Post Tracking - Tracking is provided by Australia Post. Once your goods have arrived in the US and cleared customs, you can use USPS tracking with the same tracking number for more accurate delivery information within the US. 

Express Post - Tracking is provided by DHL express from door to door. 

 

INTERNATIONAL ORDERS

International Postage Costs

Project Claude is happy to offer FREE standard delivery to all International orders on or over USD$100. For all International orders under USD$100 the standard and express shipping rates will be calculated live based on the weight and postcode of your delivery address. 

All Express International deliveries will be sent with DHL Express and rates will be calculated live based on the weight and postcode of your order. 

International Postage Times

Standard shipping (not including the US) takes 7-25 business days.

Express shipping takes 5-19 business days (depending on the destination).

Delays in the delivery process are common to countries like: South America, Mexico, Puerto Rico, United Arab Emirates, Israel, South Africa, Mauritius, Brazil

Online Tracking

Online tracking is available in most countries for Standard international shipping. All Express orders have online tracking. Please check your email for the online tracking number after your order is placed.

Signature on Delivery

A signature on delivery is required for all Express international orders.

Tax & Duties 

Taxes and duties may be imposed if the total value of the imported goods exceeds your countries import tax-free threshold (ie VAT). The payment of taxes and duties is the responsibility of the receiver. We advise you to contact your local customs office for more information.

SHIPPING FAQs

What courier - Australia?

What courier - USA?

What courier - UK or Europe?

How long will my order take to be delivered within Australia?

How long will my order take to be delivered to the USA?

How long will my order take to be delivered to the UK or Europe?

I need to change my shipping information?

How long will it take for my order to be processed?

Where is can i find my tracking information?

What happens if my order is lost or not delivered within Australia?

My local postal agency has returned the goods to Project Claude, What do I do?

My item was never delivered, and I want a refund?

Will I have to pay import duty and or tax?

Where do your items ship from ?

My order seems to been stuck in Australia?

What happens if my order is lost or not delivered correctly in the US?

Covid Shipping Updates