Frequently Asked Questions
Please read our FAQ before sending us a message.
We currently accept the following forms of payment: Paypal, Visa, Mastercard & American Express
Depending on where you are located, will determine the transit time of your parcel. Please note that these times can change based on customs in your country and are just a guide.
We ship from Melbourne, Australia
Australia Post – Pack and Track: 5-7 days
The following countries can use the Pack and Track Express Shipping facility.
Australia Post – Registered Post: 10 – 20 Days
All European, Middle Eastern and Asian Countries not mentioned abouve can expect to wait 10 – 20 day for delivery with Registered Post.
Countries in South America can take up to 30 days from date of delivery.
Please note that unfortunately this facility does not allow for online tracking
Duty and Tax when your item arrives is your responsibility.
Please note that depending on your location Customs and Duty tax may apply to your purchase.
This is the responsibility of the Customer and Project Claude takes no responsibility for these costs.
If you are not sure what the cost implications of importing goods in to your country are please contact your local customs or postal agent.