Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We currently accept the following forms of payment: Paypal, Visa, Mastercard & American Express

How long will delivery take?

Depending on where you are located, will determine the transit time of your parcel. Please note that these times can change based on customs in your country and are just a guide. 

We ship from Melbourne, Australia

Australia Post – Pack and Track: 5-7 days 

The following countries can use the Pack and Track Express Shipping facility.

China
Hong Kong
Israel
Malaysia
Singapore
South Korea
Belgium
Croatia
Denmark
Estonia
France
Germany
Hungary
Ireland
Lithuania
Malta
Netherlands
Poland
Portugal
Slovenia
Spain
Sweden
United Kingdom
Canada
United States
New Zealand

 

Australia Post – Registered Post: 10 – 20 Days 

All  European, Middle Eastern and Asian Countries not mentioned abouve can expect to wait 10 – 20 day for delivery with Registered Post.

Countries in South America can take up to 30 days from date of delivery.

Please note that unfortunately this facility does not allow for online tracking

Import Duty and Taxes?

Duty and Tax when your item arrives is your responsibility. 

Please note that depending on your location Customs and Duty tax may apply to your purchase.

This is the responsibility of the Customer and Project Claude takes no responsibility for these costs.

If you are not sure what the cost implications of importing goods in to your country are please contact your local  customs or postal agent.

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